But the rudeness of the hotel and the unstated policy left a sour taste in my. We went to see a band, and the Casino was great, the band was great - I even came out a few dollars ahead. I wrote a comment card asking to hear back, nothing so far. The check-in a couple weeks earlier they asked for the card, this time? No, and they wouldn't change it on check out. When I reserved the room I was told to show a card for the discount. We were charged full rate instead of AAA or AARP rate (which I have both cards). Never have I heard of this policy, it is not posted and not anywhere on the website - no minibar to compete with, just the casino bar, and why not wait until we were at the counter to quietly say something? I was so upset I just wanted to get the check in done while my husband went back to the car that I didn't look carefully at the rate. Just a couple weeks earlier we had checked in to the hotel with a box of beer, no comment.
We were completely embarrassed to be greeted halfway across the lobby from the check in desk 'no external alcohol allowed, you will have to take that back to your car, hotel policy' referring to a box of beer we brought for personal consumption in the room.
